Terms and Conditions

1 Ordering and Cancelling Product

Jagku Ltd t/a PrintAnyFile of Registered Office: 40 Bowling Green Lane, London EC1R 0NE Registered in England and Wales. Co. No. 07306889
We, Jagku Ltd t/a PrintAnyFile. ("we" or "us" or "our") will supply to ("you" or "your"), the person named in the order form completed on this web site (the "Order"), the personalised product made to your individual specification (the "Product") at the email address shown on the Order.
You order through our web site by completing the Order and checking that all the information including personalised design for your Product and all costs set out in the Order is to your satisfaction.
You acknowledge that by completing and submitting the Order to us "unapproved order" for purchase by providing us your credit/debit card (or paying by cheque or BACS details, you have reviewed the information provided, understand the rights and respective limitations and you wish to make an offer to purchase the Product on the terms and conditions set out in this Agreement, terms and condition in your order/enquiries inconsistent therewith shall be of no effect.
We will check the "unapproved order" and send you a confirmation of the approval of the order "approved order".
We reserve the right to decline any "unapproved order" without giving any reason.
We reserve the right to decline any "unapproved order" or "approved order" if it breaches the terms and conditions laid out (in this document or on any special offers).
You warrant and undertake to us that any intellectual property rights incorporated in the information and design for your Product does not infringe any intellectual property or other rights of any third party, is not of an illegal or libellous nature, and we have the right to use the information and design that you have given to us for the purpose of this Agreement. You will indemnify us in respect of any claim relating thereto (including all reasonable legal expenses).
We intend to supply you with your product "approved order" at the email address given in the order whether or not you actually receive confirmation of the approval of the order, sending of the order approval confirmation "approved order" will also enter you into a legally binding agreement with us.
You can cancel an "unapproved order". You cannot cancel an "approved order".
If an "unapproved order" is cancelled within one calendar month, we will provide a full refund.
If an "unapproved order" is cancelled after one calendar month, we will credit your account with the refund. This credit is non-refundable but can then be used as full or partial payment against future orders (including special offers).

2 Description of the Product

The main characteristics of the Product are described on our web site prior to submitting the Order. Your completed and submitted Order "unapproved order" indicates that you have reviewed and satisfied yourself in respect of the main characteristics of the Product including the design and layout and the correct spelling of any names and words, correct colours used, and correct details of any telephone and e-mail details.
The following excludes Print Ready Report Checks:
We will send you an ELECTRONIC PROOF of the product. We expect you to check that all detail on this proof in terms of layout, text content and spelling is correct and as per your requirements.
Once you have responded back to us saying you are happy with and accept the proof, we will we approve your order (as in point 1) and send you the print ready files.
WARNING : If you accept the proof and there are any mistakes (spelling, incorrect content or layout), we will not be liable for these mistakes, as also stated in point 6.

3 Price

The price payable for the Product is the price as is set out in identical terms in both the "approved order" and the Invoice (the "Price").

4 Payment Terms

4.1 You must pay us the Price for the Product by using one of the payment methods made available on the Order.
4.2 When selecting to pay the Price by credit or debit card, we will debit the Price to your credit or debit card on order approval confirmation making an "approved order".

5 Delivery

We aim to dispatch the Product to you within the agreed delivery period from order approval confirmation making an "approved order". Note that if your order is placed AFTER we close then it won't be processed until the following working day.
We will deliver the Product to the email address registered in your account details and on the order.
If you have not received the delivery within 24 hours after the delivery period, please inform us. In the case of Express Orders, please inform us if you have not received the Product within the Express Schedule, defined on your invoice.
We will not be responsible for any loss of trade or profit occurring to you as a result of delay in delivery or delivery of incorrect or faulty Product (as determined by ). We will correct the fault and issue you with a replacement. If we are unable to correct the fault then you can request a full refund.
Risk in the Product passes to you on delivery of the Product to you.

6 Acceptance of Product / Money Back Guarantee

In the event of the product being faulty or if you have a cause for complaint, please contact us within 24 hours from the date of approving the proof. We will correct the fault and issue you with a replacement. Alternatively, you can request a full refund.
Please note that the Money Back Guarantee does NOT apply if you have sent us the incorrect image to redraw. It only applies for Simple or Medium Redraws. However, all Complex Redraws and Express orders are excluded from the Money Back Guarantee.

If you cancel a Complex Redraw or an Express Order then we will email you the Vectors and mark the order as Completed.

To receive the full refund (under the Money Back Guarantee) you must cancel your order within 14 calendar days (2 weeks), commencing from the day after you receive the first proof. After 14 calendar days have passed, your order will be closed. However, you can approve the proof and request the Vector up to 6 months after the date you paid for the order. Please note that we reserve the right to delete the Vector after it has been emailed to you. Therefore, please archive it on receipt. If you request it in the future and we no longer have it then you will need to pay for another redraw.
We are not responsible for any text or composition errors you may have made or any errors described in Point 2 of this agreement.
Colour Accuracy - Every effort will be made to obtain the best possible colour reproduction on customer's work but because of the nature of the processes involved, we shall not be required to guarantee an exact match in colour or texture between the (customer's photograph, transparency, other samples, monitor display - local or over the internet) and the printed Product. If you require an exact match, then please select the Pantone (Spot Colour) scheme and specify all Pantone colours.
Redraw Accuracy - Please also note that whilst we do try and give you a 100% accurate redraw of the image you send, this may not always be achievable. Examples, of where this may not be achievable, include gradient fills, 3D and other special effects which we may not be able to translate in to a Vector without compromising scalability. Before payment, you can ask us what the accuracy level would be and a designer would give you their best estimate (the actual accuracy level can only be determined when doing the work).
Coreldraw and other Software Compatability - Vectors are redrawn using Adobe Illustrator. If you are using Coreldraw to import the Vector then we advise you to contact us before placing the order so that we can confirm the Vector can be imported in to Coreldraw without issues (simpler, 2D vectors tend to be fine with problems occuring with Vectors containing 3D, shadows or other special effects. There are hardly ever any problems importing Vectors in to other software but as there are so many software packages, we cannot give a 100% guarantee that your software will render the EPS we send without any issues.

7 Privacy Policy

See our Privacy Policy.

8 Remedies and Liabilities

8.1 Nothing in this Agreement will affect your legal rights as a consumer.
8.2 Our total liability to you (whether in contract, tort, including negligence, or otherwise) will not at any time exceed in aggregate either the sum of £5 or an amount equal to the price paid by you, whichever is lower.
8.3 This Clause 8 survives termination of this Agreement for any reason.

9 Events beyond our control

We are not responsible for any delay or failure in carrying out our duties under this Agreement if the delay or failure is caused by circumstances beyond our reasonable control. These circumstances include civil commotion, riots, flood, drought, fire, the postal service, the courier service and strikes. You must allow us reasonable time to carry out our duties in these circumstances.

10 Entire Agreement

This Agreement constitutes the entire agreement between you and us. The terms of any other electronic message or order or any other communications you may have sent to us not forming part of the Order will not apply.

11 Severability

If a court decides that any part of this Agreement is not valid or cannot be enforced, that part will not apply. All other parts of this Agreement will continue to apply.

12 Changing the Contract

12.1 If we decide not to enforce a right under this Agreement, this does not prevent us from enforcing that right in the future.
12.2 We reserve the right to make changes to this Site and to these Terms & Conditions at any time without prior notice. You should review these Terms & Conditions each time you access this Site.

13 Governing Law

This Agreement will be governed by English law and will be subject to the non-exclusive jurisdiction of the English Courts.
Updated: 16th March 2020